I’ve had the honor of managing, hiring, training, and mentoring Stylist for a long time. Unfortunately, I’ve also had to let some go. I’ve seen stylists succeed for a number of different reasons. Some take longer than others. I can tell you it’s been very rare that I’ve ever let anyone go because I didn’t think they had the capacity to learn how to do the work. Some take to it like fish to water and others develop their craft over a long period of training. But the story I try to tell all of my stylists is that when I got started I thought the craft was everything. I did not pay attention to customer service because I felt if I could just do the work better than most people that I would be busy. I then watched a lot of stylists pass me on the way up, I finally figured out the importance of human connection. Looking good should always go hand-in-hand with feeling good. The fastest building stylists are the ones that are competent at their craft but also provide a fun, safe, and genuine customer experience as well. That is our ultimate goal.